Terms of Service

These Terms govern your use of the website ruta.company and of the Kommo widgets we publish on it. Please read them before you install or buy a widget. By using the website, installing a widget or paying for one, you agree to these Terms.

1. Who we are

The website and the widgets are provided by Ruta ("we", "us"), a sole proprietorship registered in Ukraine. Our legal details are given at the end of these Terms. You can contact us at [email protected].

Ruta is an independent developer. We are not part of Kommo, and Kommo does not endorse our widgets. "Kommo" is a trademark of its owner.

2. Who may use the widgets

The widgets are made for businesses that work in Kommo. By ordering or installing one, you confirm that you are acting for a business or in a professional capacity, that you are of legal age, and that you have the authority to accept these Terms for your company. You also confirm that you have a Kommo account that you are entitled to install integrations in.

3. The website

You may browse the website and read its articles for free. The articles are general information about working with Kommo and are not professional advice. You agree not to attack, overload or scrape the website, not to try to get unauthorized access to it and not to use it for anything unlawful.

The website may link to other services, such as Kommo and Telegram. We do not control them and are not responsible for them.

4. Widgets and licence

When you install or buy a widget, we grant you a non-exclusive, non-transferable licence to use it in the Kommo account you name, for your own business, for the period described in section 5.

You may not copy, resell, sublicense or rent out the widget, try to extract its source code, or use it in more Kommo accounts than the licence covers. Unless the law says otherwise, all rights to the widgets, the website and their content stay with us.

Some widgets are free. A free widget is available without payment or a time limit, as described on its page. Section 9 still applies to it.

5. Trial and paid licence

Some widgets have a free trial with all features. The length of the trial is shown on the widget's page. When the trial ends, the widget stops working until you buy a licence. Your settings are kept, and they are available again once the licence is active.

A paid licence lasts for the period you choose and pay for, for example 6 or 12 months. It does not renew automatically. We never charge your card again without a new purchase from you. When the period ends, the widget stops working, and you can buy a new licence if you want to continue.

The price and the licence periods are shown on the widget's page before you pay. We may change prices for future purchases. A change does not affect a licence you have already paid for.

6. Payment

Payments are processed by LiqPay, the payment service of PrivatBank. You enter your card details on their payment page, so we never see or store them. The total, including any applicable taxes, is shown before you confirm the payment.

The licence is activated after the payment is confirmed. We will tell you by email or in the widget if there is any delay.

Delivery. The widgets are digital, so nothing is shipped. Once the payment is confirmed, the licence is activated for the Kommo account you named, and the widget works in that account. Install the widget there first.

7. Refunds

Because every paid widget can be tried free of charge first, a paid licence is not refundable once it has been paid for.

We will refund you when:

• you were charged by mistake or more than once for the same order; or
• the widget does not work as described on its page, and we cannot fix it within a reasonable time after you report it.

Refunds are made to the card used for the payment, through LiqPay, within 14 days after we confirm that a refund is due.

By ticking the box on the payment form and paying, you accept these Terms and ask us to activate the licence immediately. Mandatory consumer-protection rights that cannot be waived by contract, if they apply to you, are not affected by this section.

8. Support

We provide support through [email protected] and our Telegram chat. We reply during our working days and make reasonable efforts to help, but we do not promise a fixed response time. Custom integrations, configuration of your Kommo account and other services are agreed separately in writing and are not covered by these Terms.

9. Your data and Kommo

A widget runs inside your Kommo account and works with the data you have there. You are responsible for that data and for having the right to process it. How we handle personal data is described in our Privacy Policy and, for each widget, in its own privacy policy.

Widgets depend on Kommo. If Kommo changes its platform, plans or rules, a widget may work differently or stop working. We will try to keep widgets compatible, but we do not guarantee it.

10. Changes to the widgets

We may update widgets to fix bugs, improve them or keep them compatible with Kommo. We may also withdraw a widget from sale. If we withdraw a widget, a licence you have already paid for stays valid until its period ends.

11. Warranty and liability

We aim to make the widgets reliable, but they are provided "as is". We do not promise that a widget will be free of errors, uninterrupted or suitable for a particular purpose.

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profit, lost leads or business interruption. Our total liability for any claim connected with a widget is limited to the amount you paid for that widget in the 12 months before the claim arose.

Nothing in these Terms limits liability that cannot be limited by law.

12. Ending the relationship

You may stop using a widget at any time by uninstalling it. We may suspend or end your access if you seriously or repeatedly break these Terms, for example by reselling a widget or using it unlawfully. In that case, we do not refund the licence.

13. Governing law and disputes

These Terms are governed by the laws of Ukraine. If a dispute arises, please write to us first at [email protected], and we will try to settle it in good faith. If that does not work, the dispute is decided by the competent courts of Ukraine. If you are a consumer, mandatory rules of your country that protect you remain in force.

Claims. Send a claim to [email protected] with the address of your Kommo account, the date of the payment and a description of the problem. We answer within 14 days.

14. Changes to these Terms

We may update these Terms. The date at the top of the page shows the latest version. A new version applies to purchases and installations made after it is published. If a change is significant, we will say so on the website.

15. Contact

Questions about these Terms: [email protected].

See also our Privacy Policy and Cookie Policy.

FOP Dukhota O.V., sole proprietor, Kyiv, Ukraine